Making an Appointment
All our regular weekday surgeries are by appointment only.
Please see our Reception Staff, or telephone the Practice during Opening Times on 0121 526 2233 to arrange an appointment to see the doctor, nurse or HCA. Appointments for the Doctor can also be booked online (If you wish to register for this service please speak to a member of the reception staff)
Regular routine appointments may be made well in advance up to a maximum of eight weeks.
The doctor will try their best to give enough time to each patient but if, for example, two members of one family try to be seen in a single appointment, other patients will be kept waiting. So please make an appointment for each person wishing to be seen.
If you think that your problem may take an unusually long time, please inform our Reception Staff so that allowances can be made for this.
If your condition is non-urgent, you can expect to see a doctor within two-three working days, though you may have to wait longer if you want to see a particular doctor.
You can expect to see a nurse within five working days.
Urgent Appointments
If you have an urgent medical problem that you feel needs attention on the same day, please explain this to our Reception Staff who will invoke our triage service to deal with such urgent requests.
When you call, our Reception Staff will take your name and telephone number and will require further details about your condition to pass on to either the duty doctor or nurse practitioner.
If the Clinician thinks you need to be seen, you will usually be offered an appointment that day or appropriate advice will be given.
Cancelling Appointment
If you are unable to keep your appointment, please let us know as soon as possible so that we can allocate it to someone else.
Home Visits
As home visits are for those patients too ill to attend surgery, please only request a home visit if you (or the person you are calling on behalf of) is too ill or frail to attend the Practice. Please remember the doctor can see four patients in the time it takes to make one house call.
The doctor may arrange for the patient to be brought to the surgery so that its full facilities are available for tests and treatment.
It is not possible to request a specific doctor for a home visit.
Please give clear directions so the doctor can locate your house. If you have an outside light, please ensure that it is switched on during the hours of darkness.
Also, if you have a dog that is not familiar with visitors, please ensure that it is securely locked away.
If during the home visit the GP requests for tests to be carried out or refers you for a procedure, yet you feel you are unable to attend due to immobility or ill health, please contact the surgery to inform reception. The GP may then be able to arrange alternative arrangements.
Hospital Referrals
Wherever possible, routine hospital referral letters will be done within one-two working days or on the same day, if very urgent.
Once referred to the hospital, if you do not receive any appointment details within 4-6 weeks please contact the appointments office at the relevant hospital or contact the practice and we can chase it up for you.
Decisions regarding your treatment, including the options open to you, will be explained and discussed with you before any referral is made.
Patients not seen within the last 3 years
If a doctor or other health care professional has not seen you within the last three years, please contact our Reception Staff to arrange an appointment.