Accessibility
The Practice has done its utmost to be easily accessible and user-friendly for our disabled and wheelchair-bound patients.
A wheelchair is available for those with difficulty in walking – this can be obtained through our Reception Staff.
There is a ramp at the surgery entrance to aid wheelchair access.
There are also toilet facilities suitable for disabled use in the waiting area.
We have a portable Hearing Loop available for use with anyone who wears a hearing aid.
Translators or Interpreters can be arranged for most languages but the practice will need around 48 hours notice to be able to book these services.
For anyone who is visually impaired and require written information in larger print please inform the reception staff who will note this on your file and ensure all correspondence between the practice and yourself is sent in the appropriate font/size.
If you experience any problems, please speak to our Reception Staff, who will do their utmost to assist you.
Other Access Issues
Prams and Bicycles
Prams and bicycles may be left in the outer foyer of the main entrance to the Practice at your own risk.
Dogs
All dogs, with the exception of assistance dogs, should be left outside the building.
Smoking and Food
The building is a non-smoking building and we request that this be honoured.
We would also request that patients do not eat or drink whilst waiting for their appointments. A cup of water may be obtained from reception on request.
Practice Facilities
We have:
- Nappy changing facilities located within the toilet in the waiting area;
- A private room available for breastfeeding upon request;
- A room to discuss matters in private on request;
- A comfortable waiting area (our Practice is cleaned and checked every day).
We will keep you informed through:
- Notice boards and television screen in the waiting room;
- Local press, newsletter, website.
Car Parking
A car park is provided for patients who are visiting the surgery.
Please park only in the spaces provided and ensure you are not blocking the exit of a doctor who may be called out on an emergency.
Please note that no responsibility can be accepted by the Practice for damage caused to any vehicle using the car park.