We will treat our Patients with respect, courtesy and will not discriminate against them in any way on the grounds of age, sex, colour, race, nationality, ethnic or national origin or disability, sexual orientation, religion or religious or philosophical belief.
Physical violence and verbal abuse is a growing concern. GPs, Practice Nurses and other Practice staff have the right to care for others without fear of being attacked or abused. We ask that you treat your GP and Practice staff properly – without violence or abuse.
We strongly support the NHS policy on zero tolerance.
Anyone either phoning or attending the Practice who abuses any staff member or patient, be it verbally, physically or in any threatening manner whatsoever, will risk removal from the Practice list and be reallocated with the assistance of Walsall CCG.
Practice staff have the right to terminate any calls if they feel they are being spoken to in an abusive manner. Any form of abuse from patients will be recorded and warning letters may be sent.
In extreme cases we may summon the Police to remove offenders from the Practice premises.